1. Agreement to Terms

By accessing or using the Ekomart website and online grocery services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.

2. Account Registration

To place orders and access certain features, you may register an account. You agree to provide accurate, current, and complete information during registration and keep your password confidential. You are responsible for all activities that occur under your account.

3. Products & Freshness Guarantee

We take pride in delivering the highest quality fruits, vegetables, dairy, meats, and pantry staples:

• Product images and descriptions are for illustrative purposes; seasonal variations in natural produce may occur.
• All perishable products are hand-picked, inspected for freshness, and packed in temperature-controlled packaging.
• In the event an ordered item is out of stock, our customer service will contact you for an approved substitution or issue an immediate refund.

4. Pricing & Payment

All prices listed on Ekomart are in the displayed store currency and inclusive of applicable taxes unless stated otherwise. Prices and promotional discounts are subject to change without prior notice. We accept major credit/debit cards, digital payments, and cash on delivery where available.

5. Delivery Policy

We strive to deliver your groceries within your selected delivery window:

• Please ensure an authorized person is available at the provided delivery address to receive perishable items.
• Delivery fees, if applicable, are clearly calculated and displayed before you confirm your order at checkout.
• In case of severe weather or unforeseen transit delays, our delivery team will notify you promptly.

6. Cancellations, Returns & Refunds

We want you to be 100% satisfied with your grocery order:

• You may cancel an order before it has been dispatched for delivery.
• If any item arrives damaged, expired, or missing, please report it within 24 hours of delivery through our Returns Page or customer support.
• Approved refunds are processed promptly to your original payment method or store credit.

7. Limitation of Liability

Ekomart shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services, to the fullest extent permitted by applicable law.

8. Customer Support

For questions regarding our Terms and Conditions, please contact us at support@ekomart.com or call +258 3692 2569.