1. Introduction

Welcome to Ekomart. We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to protect your data when you visit our website or make an online grocery purchase.

2. Information We Collect

When you browse our store, create an account, or order groceries, we collect the following types of information:

• Personal Identification: Name, email address, phone number, and delivery address.
• Order Details: Items purchased, quantities, timestamps, delivery notes, and transaction totals.
• Payment Information: Processed securely via authorized, encrypted payment gateways. We do not store your full card number on our servers.
• Device & Usage Information: IP address, browser type, device information, and browsing activity to enhance site performance and prevent fraud.

3. How We Use Your Information

We use the collected information for purposes essential to your shopping experience:

• Fulfilling and delivering your fresh grocery orders accurately and on time.
• Sending order status updates, delivery tracking notifications, and receipts.
• Communicating with you regarding customer support inquiries or product replacements.
• Improving our product catalog, website functionality, and personalized recommendations.
• Detecting and preventing unauthorized access or fraudulent transactions.

4. Sharing & Data Security

We respect your privacy and never sell or rent your personal data to third parties. We only share essential details with:

• Delivery Personnel & Logistics: Your delivery address and phone number for seamless package handover.
• Payment Processors: To authenticate and process your chosen payment method securely.
• Legal Obligations: If required by law, regulation, or legitimate governmental requests.

We employ industry-standard SSL encryption and strict server security measures to safeguard your personal data from unauthorized access or disclosure.

5. Cookies & Tracking

Our website utilizes cookies and similar technologies to remember your shopping cart items, keep you signed in, and understand how users navigate our store. You can choose to disable cookies through your browser settings, though some store features (such as maintaining your active cart) may not function properly without cookies enabled.

6. Your Rights & Choices

You have full control over your personal data. At any time, you can:

• Access and update your account details, name, and phone number via your Account Dashboard.
• Manage and edit your saved delivery addresses via My Addresses.
• Request the deletion of your account and personal records by contacting our support team.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us:

Ekomart Support Team
Email: support@ekomart.com
Phone: +258 3692 2569
Address: 259 Daniel Road, Berlin, Germany